Return Policy
At MF Glass Hardware, we value your satisfaction and strive to provide exceptional service. Our return policy ensures a seamless experience for our valued customers. Please take a moment to familiarize yourself with the details below:
1. Eligibility for Returns
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Original Packaging: To initiate a return, ensure that items are in their original packaging. We can only accept returns for items that are in a condition suitable for resale. Whether you purchased in-store or online, preserving the original packaging is essential.
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Stock Doors Exception: Please be aware that stock doors are considered final sale items. Unfortunately, we cannot accept returns or exchanges for stock doors. We strongly recommend thoroughly inspecting them before removing them from our warehouse.
2. Inspection Process
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Our Commitment: Our dedicated team meticulously inspects all returned items. We aim to maintain fairness and efficiency throughout this process. Rest assured that your satisfaction remains our top priority.
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Refund or Store Credit: Upon inspection, if the returned items meet our criteria, we will promptly issue a refund or provide store credit. Your choice! We appreciate your understanding as we work diligently to process returns.
3. Timeframe
- 30-Day Limit: To be eligible for a return or exchange, please initiate the process within thirty (30) days from the purchase date. Beyond this period, we cannot accept returns or exchanges.
Contact Us
If you have any questions or need assistance, our friendly customer support team is here to help. Reach out via phone, email, or visit one of our physical locations. We appreciate your trust in MF Glass Hardware and look forward to serving you again!